Terms and Conditions
IN MAKING A BOOKING WITH REMOTE CORNER ADVENTURES LTD., IT IS IMPLICIT THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO ALL OF REMOTE CORNER ADVENTURES’ TERMS AND CONDITIONS.
Please take the time to read this section carefully; we have tried to make it as concise and easy to read as possible. In addition to Remote Corner Adventures’ general terms and conditions, it deals with specific instances such as cancellation (by you or Remote Corner Adventures), refunds, changing dates, etc.
Booking Procedure and Cancellation
- Contact us and let us know the dates you’re interested in; the best way to do this is to complete the booking form on the trip page, or email us on firstname.lastname@example.org.
- We will then confirm availability for your group size, answer any questions you may have, and send you further details on how to complete payment of the deposit and finalise the booking.
- If booking for a trip starting in more than 100 days time, you will be required to pay a deposit of £500 of the trip fee per person; full payment of the balance will be due 100 days before the trip dates.
- If booking a trip within a 100 days of the date of departure, the full amount is due at the time of booking.
- All deposits, complete or balance payments are payable by bank transfer. The participant is liable for any transfer fees. Payment by card can be arranged however a 2.9% transaction fee shall be payable.
- Initial payments for group bookings, whether deposits or (if within 100 days of trip start date) full payments, will be made as one payment to cover all group members.
Balance of payment is due no later than 90 days before trip start date, and we reserve the right to cancel your place and retain your deposit if you do not pay by this time. When paying by bank transfer, you must pay any fees associated with the transaction so that the full amount arrives in Remote Corner Adventures’ account.
Cancellation by you:
Should you need to cancel, the following conditions will apply, according to when you inform Remote Corner Adventures in writing:
- More than 8 weeks before trip start date: loss of deposit
- 4 – 8 weeks before trip start date: loss of 50% of trip fee / deposit, whichever is the higher.
- Less than 4 weeks before trip start date: loss of 100% of trip fee
Cancellation by Remote Corner Adventures:
We need a minimum of 6 people in order to run this trip – should we not reach this minimum number the trip may therefore not go ahead, although we reserve the right to run the trip with fewer people. We will do all we can to avoid this, but if it looks like it may happen for your trip or for any other reason we might need to cancel (e.g. injured guide) we will let you know as soon as possible, usually at least six weeks before, and we will then offer you whatever alternatives we have available. Should none of these be acceptable to you, you will of course receive a full refund. We will not be liable for the cost of any changes in travel arrangements as a result of changing dates, though this is often covered by cancellation insurance policies (see insurance section below).
In the event that Remote Corner were to cancel your booking due to any medical condition that jeopardizes your ability to safely and successfully take part in the trip you shall receive a full refund, provided such medical condition is brought to our attention at least 100 days before departure or at the time of booking, whichever is the latter.
Mountain Hazards and Conditions
Back country skiing / ski touring is an inherently hazardous activity, with a risk of serious injury or death. Whilst we undertake to do all we can to keep any dangers to an absolute minimum, risk can never be entirely eliminated and you must accept this before joining one of Remote Corner Adventures’ trips.
Remote Corner Adventures’ guides will always do their best to help you fulfil your objectives and otherwise give you as enjoyable a week as possible; however you must accept to be completely under their guidance and control whilst in the mountains, and to abide by any decisions they make. Being properly prepared and having a minimum standard of fitness is necessary in order to maintain an adequate safety margin when in mountain environments. As well as a lead guide an assistant will also be provided during the week to allow for mixed ability within the group however if, as a result of your physical condition or for any other reason, your guide decides that you are not ready to complete a programme, suitable alternatives will be proposed, as long as a guide is available to accompany you – if no guide is available, we will suggest various other activities that you can do unaccompanied.
The participant is required to act appropriately towards all members of the group and follow the instruction of the guides at all times. In the extreme event that the participant should consistently fail to follow the instructions of the guide or behave inappropriately to staff or other participants, Remote Corner Adventures reserves the right to cancel the remaining services due, providing it does not impact on the health and safety of any person involved, without refund to the participant.
Bad weather or bad conditions may mean it is not possible even to ski in all areas safely. Should this happen, every effort will be made to provide a suitably challenging alternative programmes. Remote Corner Adventures’ guide:client ratio for ski-touring in Sary Tash, Kyrgyzstan is a maximum of 1:8. In addition to this, an assistant guide and an additional member of the Remote Corner team will be on hand to assist in group management and hosting of the trip.
Failure to notify Remote Corner Adventures at the time of booking of any relevant medical or other conditions may jeopardize your ability to take part in the trip.
Medical Conditions and Insurance
If you suffer from any medical condition which you think may be in any way relevant to your joining one of Remote Corner Adventures’ trips, you must let Remote Corner Adventures and your doctor know; we will be happy to answer any questions he/she may have about what the week involves. Please also let your guide know when you meet him on the first evening.
Mountain rescue insurance:
Mountain rescue insurance is a necessary pre-requisite for partaking in this Remote Corner Adventures trip. Unlike certain countries in Western Europe, rescue services are always charged.
The cost of hospitalization and subsequent care is potentially the most expensive part of any accident. Kyrgyzstan is not party to the reciprocal health care agreement that EU citizens enjoy within areas of Europe and appropriate medical insurance is required in order to join any Remote Corner Adventures trip.
Remote Corner Adventures’ booking conditions are designed to cover Remote Corner Adventures’ commitments to our suppliers, and for this reason we will be obliged to uphold them regardless of circumstances. Cancellation insurance (often provided if you book by credit card for example) will cover the cost of the trip should you need to cancel, and we strongly recommend it. We will happily produce written confirmation of your booking with Remote Corner Adventures and the money you paid in order for you to make your claim with your insurers.
Please note that the above information is intended as a guide only, and represents the current situation as we understand it. We accept no responsibility for the accuracy of the above information. Probably the best insurance on offer for this sort of trip is provided by the British Mountaineering Council – see www.thebmc.co.uk for details. (under travel insurance). This is a policy designed specifically for mountaineering trips, so is unlikely to contain the random mountaineering exclusion clauses (e.g. “except if ropes are used, not above an altitude of”, etc.) often found in more general travel policies; it is only available to UK nationals however, so if you are from outside the UK you’ll need to make separate arrangements.
The Austrian Alpine Club also offer competitive mountaineering insurance policies.
IT IS YOUR RESPONSIBILITY TO DECIDE ON THE LEVEL OF INSURANCE YOU REQUIRE AND TO VERIFY THAT YOU ARE COVERED. WE ACCEPT NO RESPONSIBILTY FOR COSTS INCURRED, HOWEVER THEY MAY ARISE, WHICH ARE NOT COVERED BY YOUR INSURANCE.
Acknowledgement of Risk
The client hereby agrees that, except in respect of death or personal injury caused by the negligence of your guide, your guide will not have any liability (whether in contract or in tort, including negligence) for any loss, damage, injury or death which the client may suffer in connection with this activity nor for any failure by the client to take out adequate insurance. The client agrees that the contract between Remote Corner Adventures and you will be governed by English law and that any matter or dispute in connection with this contract will be subject to the exclusive jurisdiction of the English courts.